It is the policy of Plancast Limited to maintain a quality system designed to meet the requirements of ISO 9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation.
Plancast Ltd is committed to providing the highest quality services to our clients.
Our success depends on customer satisfaction.
Our overall goal is to achieve 100% customer satisfaction. To achieve this goal, we must:
- Strive for excellence and continual improvement in all our activities, and
- Encourage a team attitude among employees.
- We are dedicated and committed to this quality policy. We will implement and maintain the ISO 9001:2015 quality standard and ensure that all applicable elements of the standard are complied with.
- This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
- Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
- To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by QMS Management Team to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.
